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Frequently Asked Questions
- When will my order be shipped?
- What shipping carrier does Image Sport utilize?
- When can I expect my order?
- How does a backorder affect my order?
- What are your payment terms?
- Are there quantity discounts?
- What if the merchandise I received is damaged, short, or the wrong item?
- Can I order by phone, fax or mail?
- How do I return an item?
- Clearance Items
1. When will my order be shipped?
All in-stock merchandise will normally be shipped within 48 hours of receipt of order.
2. What shipping carrier does Image Sport utilize?
Our primary carrier is UPS. UPS cannot deliver to a PO Box.
3. When can I expect my order?
Please refer to the UPS Shipping Chart to calculate the number of days in transit.
4. How does a backorder affect my order?
When an item is on backorder, we will email or call you to notify you of the shortage and determine whether you would like to backorder or cancel the product that is out of stock. You will be billed for the entire order (credit card accounts will not be billed until the backorder is shipped). Backorders will not assess any additional shipping and handling charges. We will make every effort to alert you of any extended backorders.
5. What are your payment terms?
We accept Visa, MasterCard, Discover, and American Express. We also have Net 30 Terms for qualified customers. Please call for more information.
Payment terms will be set up by your Image Sport Wholesale representative.
Returned Check fee for Insufficient Funds is $25.00.
6. Are there quantity discounts?
Please refer to pricing under Catalog Download or contact your wholesale representative.
7. What if the merchandise I received is damaged, short, or the wrong item?
All discrepancies for shortages, damages, defects, price discrepancies, incorrect merchandise, etc. MUST be reported within 48 hours of receipt of goods. Claims will not be accepted after this time. It is the customer's responsibility to count and inspect all merchandise before wearing or washing to ensure it is the correct merchandise, correct quantity and in good condition as ordered. Image Sport will not assume responsibility after garments have been worn or washed.
8. Can I order by phone, fax or mail?
Yes! To do so by phone, call our Wholesale Department at 866-721-4089 during business hours. By mail or fax, print off and fill out the online order form and mail or fax it to the address or number located at the top of the order form.
9. How do I return an item?
Returns require an Image Sport Return Authorization number (RA #). Returns are accepted if returned with a valid RA# to our warehouse within 14 Days of ship date. No returns will be accepted by our warehouse without a valid RA#. Absolutely no returns on printed, worn, washed, decorated or otherwise embellished merchandise.
Returns of unwanted merchandise or merchandise ordered in the wrong size or color by the customer must be approved in advance and may be charged a 20% restocking fee, in addition to freight charges. There is a minimum restocking charge of $10. Restocking fees are applied per order, not per item. Returns of this nature must be shipped freight prepaid by the customer. Close-outs, discontinued and discounted merchandise are final sales.
Please allow 7-14 Business Days from receipt of returned merchandise for credit to be issued.
If replacement apparel is needed quickly please place a new order and you will be credited once the returned apparel has been received and processed.
10. Clearance Items
Clearance items are first come first serve and when gone they are gone. There are no backorders on any clearance items.
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